Privacy Policy

ClosingIQ LLC (“ClosingIQ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our websites, products, or services (collectively, the “Services”).

Information We Collect

We collect information that you voluntarily provide when you interact with the Services, including when you create an account, upload documents, use our AI analysis features, or contact us. This information may include:

• Name, email address, and account credentials
• Billing and payment information (processed by our third-party payment processor)
• Documents you upload for analysis (deeds, title commitments, foreclosure notices, etc.)
• Chat messages and queries you submit to our AI assistant
• Workspace and team configuration data

We also automatically collect technical and usage information when you use the Services, including browser type, device details, IP address, pages visited, and general usage patterns.

How We Use Your Information

Information we collect is used for the following purposes:

• Providing, maintaining, and improving the Services
• Processing and analyzing documents you upload using our AI pipeline
• Responding to your inquiries and providing customer support
• Sending service-related communications and updates
• Ensuring the security and integrity of our platform
• Complying with applicable legal obligations

Document Data and AI Processing

Documents you upload to ClosingIQ are processed through our AI pipeline for extraction, risk detection, and analysis purposes only. We do not use your document content to train our AI models. Document data is isolated at the workspace level using multi-tenant architecture -- your documents are never accessible to other users or workspaces.

Document processing is performed using enterprise cloud infrastructure and our proprietary AI pipeline. Documents are stored using signed URLs with expiration and are never publicly accessible.

Data Sharing and Disclosure

We do not sell your personal information or document data. We may share information with:

• Third-party service providers who perform services on our behalf (hosting, payment processing, AI infrastructure)
• Law enforcement or government agencies when required by law or valid legal process
• Business partners in connection with a merger, acquisition, or sale of assets (with prior notice)

Data Retention and Security

We retain your information for as long as your account is active or as needed to provide the Services. You may request deletion of your account and associated data at any time.

We implement reasonable administrative, technical, and organizational security measures, including encryption in transit and at rest, workspace-level isolation, signed URL access controls, and prompt injection protection for AI features. However, no method of transmission over the internet is completely secure.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also opt out of non-essential communications at any time.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how users interact with our Services. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last updated” date above. Continued use of the Services after changes indicates acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ClosingIQ by ClosingIQ LLC
Email: privacy@closingiq.com
General inquiries: support@closingiq.com